These terms are a contract between On Orbit Corporate Limited (RC 9646160), trading as On Orbit ("On Orbit", "we", "us"), and the business that opens an On Orbit account ("you"). By creating an account or using the service, you agree to these terms. If you accept them for a company, you confirm you have authority to bind it.
1. The service
On Orbit is software you access online to run your business: inventory, CRM and sales, finance, HR and payroll, one inbox for WhatsApp, Instagram, Messenger and email, marketing and email campaigns, ad reporting across Google, Meta and Snapchat, customer service, tasks and inspections, and an online store. We may add, change or remove features. We will give you 30 days' notice before we remove a feature you pay for.
2. Your account
- You must be 18 or older and act for a registered business or a person trading in their own name.
- You keep your login details secret and you are responsible for everything done under your account, including by your staff.
- You tell us at once at info@onorbitinc.com if you think someone has used your account without permission.
- Each staff login is for one named person. You may not share logins.
3. Trial, plan and payment
- New accounts get a 14-day free trial. We do not ask for a card to start it.
- After the trial, the plan costs ₦20,000 a month and includes 5 staff logins. Each extra staff login costs ₦2,000 a month, charged by the day from the day you add it. The AI add-on costs ₦10,000 a month.
- We bill monthly in advance through Flutterwave. Prices exclude 7.5% VAT, which we add to each invoice.
- We may change prices with 30 days' written notice. A new price applies from your next billing date after the notice ends.
- Our Billing and Refund Policy forms part of these terms.
4. Failed payments and suspension
If a payment fails, we retry it. If it still fails, you get 7 days' grace. After that your account becomes read-only: you can view and export your data but not add or change it. If you do not pay within 90 days of the account becoming read-only, we may delete your data. Permanent deletion needs approval from an On Orbit owner.
5. Your data
- You own the data you put into On Orbit ("Your Data"). This includes your stock, your customers, your staff and your records.
- You give us permission to store, process and display Your Data only to provide and support the service, keep it secure and meet the law.
- When Your Data includes personal data about other people, you are the data controller and we are your data processor. Our Data Processing Agreement forms part of these terms and governs that processing.
- You confirm you have a lawful basis under the NDPA to collect and use the personal data you put into On Orbit, and that you have given people the notices the law requires.
- You can export Your Data at any time while your account is active or read-only.
6. Third-party services
Some features connect to services we do not control, such as WhatsApp, Instagram and Messenger (Meta), Google Ads, Meta Ads, Snapchat Ads, Flutterwave and your domain registrar. Your use of those services is governed by their own terms. For WhatsApp, you register and pay Meta directly. We are not responsible for outages, fees or decisions made by those providers.
7. Acceptable use
You must follow our Acceptable Use Policy. We may suspend an account that breaks it. Where we can, we will warn you first and give you a chance to fix the problem.
8. Our intellectual property
We own the On Orbit software, brand and documentation. These terms give you a non-exclusive, non-transferable right to use the service for your business while your subscription is active. You may not copy, resell, reverse-engineer or build a competing product from the service.
9. Availability and support
We aim to keep On Orbit available at all times but do not promise uninterrupted service. We may pause the service for maintenance and will give notice of planned work where we can. Support is available 24 hours a day, 7 days a week by email at info@onorbitinc.com and on WhatsApp at 0913 168 6595.
10. AI features
AI features produce text automatically and can be wrong. You are responsible for checking what the AI sends to your customers and for decisions you make from it. You can turn AI off at any time.
11. Warranties
We provide the service "as is". To the extent the law allows, we make no promise that it will meet every need you have or be free of errors. Nothing in these terms limits a right you have under the Federal Competition and Consumer Protection Act 2018 that cannot be limited by contract.
12. Limit of liability
- Neither of us is liable to the other for lost profits, lost revenue, lost business or indirect loss.
- Our total liability to you in any 12-month period is limited to the fees you paid us in that period.
- These limits do not apply to fraud, to death or personal injury caused by negligence, or to anything the law does not let us limit.
13. Indemnity
You will cover our reasonable losses and legal costs if a third party brings a claim against us because of Your Data, your breach of these terms, or your breach of the law.
14. Ending the contract
- You can cancel at any time from your account settings. Cancelling takes effect at the end of the month you have paid for. We do not refund the month in progress.
- We can end the contract with 30 days' notice, or at once if you seriously breach these terms or the Acceptable Use Policy.
- When the contract ends, you have 90 days to export Your Data. After that we delete it, except where the law requires us to keep it.
15. Changes to these terms
We may update these terms. We will email account owners at least 30 days before a material change takes effect. If you keep using the service after that date, the new terms apply.
16. Law and disputes
The laws of the Federal Republic of Nigeria govern these terms. We will first try to settle any dispute by talking for 30 days. If that fails, the courts of Lagos State have exclusive jurisdiction.
17. Contact
On Orbit Corporate Limited, RC 9646160. Email: info@onorbitinc.com.