You pay ₦20,000 a month for On Orbit, which includes 5 staff logins. This policy explains how billing, extra staff, failed payments and refunds work. It forms part of the Terms of Service.
Prices
| Item | Price | How it is charged |
|---|---|---|
| On Orbit plan, 5 staff included | ₦20,000 a month | Monthly in advance |
| Each extra staff login | ₦2,000 a month | By the day, from the day you add it |
| AI add-on | ₦10,000 a month | Monthly in advance, from the day you switch it on |
| WhatsApp messages and ad spend | Set by Meta, Google and Snap | Paid by you directly to each platform. On Orbit adds nothing |
Prices are in naira and exclude 7.5% VAT, which we add to each invoice. We take payment through Flutterwave.
Free trial
New accounts get 14 days free with no card. On day 14 you choose to subscribe. If you do not, your account becomes read-only and we keep your data for 90 days.
Adding and removing staff
When you add a staff login above 5, we charge for the days left in your billing month, then the full ₦2,000 from the next month. When you remove one, the change applies from your next billing date. We do not refund part months for removed logins.
Failed payments
- We retry the payment.
- If it still fails, you get 7 days of grace with full access.
- After that, your account becomes read-only. You can view and export your data.
- Paying the balance restores full access straight away.
- If the balance stays unpaid for 90 days, we may delete your data. An On Orbit owner must approve any permanent deletion.
Cancelling
You can cancel from your account settings at any time. Cancelling takes effect at the end of the month you have paid for. We do not refund the month in progress. You keep access until the end of the month you have paid for, then the account becomes read-only for 90 days so you can export your data.
Refunds
We do not refund monthly fees once a billing month starts, except:
- when we charged you by mistake
- when we end your contract without cause, in which case we refund unused days
- when you leave because you object to a new sub-processor, as set out in the Data Processing Agreement
- where Nigerian consumer law gives you a right to a refund
To ask for a refund, email info@onorbitinc.com within 30 days of the charge. We reply within 10 working days and send approved refunds through Flutterwave to the original payment method.
Price changes
We give account owners at least 30 days' notice by email before a price changes. The new price applies from your first billing date after the notice ends.